These Terms and Conditions govern the provision of services by 360 Creation ("we", "us", "our"), a creative studio based at 21 Ternata Drive, Monmouth, NP25 5UZ. By engaging our services you agree to these terms.
If you have any questions before proceeding, please contact us at hello@360creation.uk.
We provide branding, website design and development, app development and digital marketing services. The specific scope of work for each project will be agreed in writing before work begins, typically via a proposal or project brief.
We reserve the right to decline any project at our discretion.
All quotes are valid for 30 days from the date of issue unless otherwise stated. Acceptance of a quote, whether in writing or by instruction to proceed, constitutes an agreement to the outlined scope and fees.
Any work requested outside the agreed scope will be quoted separately and requires written approval before it is carried out.
We reserve the right to adjust our rates for future projects. Fees agreed for an ongoing project will remain fixed for the duration of that project.
Unless otherwise agreed in writing, our standard payment structure is as follows:
Invoices are payable within 14 days of the invoice date. Late payments may incur interest at 8% above the Bank of England base rate in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
We reserve the right to pause work on any project where an invoice remains unpaid beyond its due date.
To enable us to deliver your project on time and to the highest standard, we ask that you:
We cannot be held responsible for delays or additional costs arising from a failure to meet these responsibilities.
Each project includes a reasonable number of revision rounds as outlined in your project proposal. Revisions are understood to be amends to the agreed design or scope — not changes to the original brief.
Significant changes to the original brief, or revisions beyond those included in the agreed scope, will be quoted and charged separately.
We will always aim to deliver work within the timeframes agreed at the start of a project. Timelines are dependent on timely receipt of content, feedback and approvals from the client.
We cannot be held liable for delays caused by circumstances outside our control, including but not limited to delays from third-party suppliers, hosting providers or the client.
Upon receipt of full payment, the intellectual property rights in the final agreed deliverables (such as logos, website designs and brand assets) transfer to you, the client.
Source files and working files (such as layered design files or raw code repositories) remain the property of 360 Creation unless their transfer has been expressly agreed and included in the project scope.
Where third-party assets are used (such as stock photography, fonts or software), the relevant licences will be the responsibility of the client to maintain going forward. We will always notify you of any such licences.
We reserve the right to display completed work in our portfolio, on our website and across our social media channels unless you have specifically requested otherwise in writing.
We treat all client information as confidential and will not share it with third parties without your prior consent, except where required by law or where necessary to deliver your project (for example, sharing a brief with a specialist supplier).
If you wish to cancel a project, please notify us in writing. The following applies:
Any costs already incurred on your behalf (for example, domain names, stock photography or third-party licences) will also be charged.
We will always endeavour to deliver work to the highest standard. However, to the maximum extent permitted by law, our total liability to you in connection with any project shall not exceed the total fees paid by you for that project.
We shall not be liable for any indirect or consequential losses, including but not limited to loss of profits, loss of data or damage to reputation, arising from our services or any delay in providing them.
We are not responsible for the ongoing maintenance, security or performance of any website or application after the project has been handed over, unless a separate support or maintenance agreement is in place.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms and Conditions from time to time. The current version will always be available on our website. Continued engagement with our services following any update constitutes acceptance of the revised terms.
If you have any questions about these terms, please get in touch: