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Privacy
Policy

Last updated: April 2026

1. Important notice

This Privacy Policy describes how 360 Creation ("we", "us", "our") obtains and uses your personal data, why we are permitted to do so by law, who has access to your personal data and what your rights are. Please read it carefully.

We take your privacy seriously and process your personal data only as described in this Privacy Policy. We are the controller of the personal data you provide to us.

You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes. For more information see the Your rights section below.


2. Personal data we may collect

Personal data is any information that identifies you personally, whether directly (for example, your name) or indirectly (for example, information about how you use our website). We may collect the following:

  • Contact details — your name, email address and telephone number, so we can respond to enquiries or provide agreed services.
  • Correspondence — any additional information you provide when you contact us by email, phone or through our website.
  • Survey responses — information from surveys we use for research purposes, if you choose to respond.
  • Website usage data — details of your visits to our site, including traffic data, location data, web logs and the resources you access.

3. Cookies

What are cookies?

We collect information about your use of our website through cookies — small files stored on your device that help websites remember who you are and information about your visit. Most major websites use cookies.

What cookies do we use?

  • Essential — cookies required to provide a service you've requested. You may not be able to use parts of our site without these.
  • Analytics — cookies that help us understand how visitors use our site, so we can improve it.
  • Preference — cookies that remember your settings to improve your experience on return visits.
  • Social sharing — third-party cookies that allow you to share content on social networks such as Facebook, Instagram or LinkedIn.

How to opt out of cookies

You can refuse cookies by adjusting your browser settings. Note that doing so may limit your access to parts of our site. For more information on managing cookies, visit allaboutcookies.org.

Third-party cookies

Some cookies on our site are placed by third parties who provide services to us, such as analytics. We have no direct control over these cookies. For more information on opting out of interest-based advertising cookies, visit the Internet Advertising Bureau.


4. How we use your personal data

  • To provide our services — we use your details to deliver the branding, web design, app development and marketing services you've requested.
  • To communicate with you — we use your contact details to keep you informed about your project, including any significant changes.
  • Direct marketing — where you have given consent, we may send you updates about our services. You can unsubscribe at any time via the link in any of our emails or by contacting us directly.
  • To improve our website — we use analytics to monitor how our site is used so we can improve it.
  • To handle enquiries and complaints — we use the information we hold to respond to questions or resolve any issues as effectively as possible.
  • To maintain accurate records — we process personal data to keep our internal records up to date.
  • To detect and prevent fraud — in certain circumstances we may need to use your data to comply with legal obligations, including fraud prevention.

5. Legal grounds for processing

Data protection law requires us to have a lawful basis for processing your personal data. We rely on the following:

  • Consent — for sending you marketing communications.
  • Contract performance — to deliver the services agreed between us, including communicating about your project and providing support.
  • Legitimate interests — to improve our services, develop our website, manage our business effectively and respond to enquiries and disputes.
  • Legal obligation — where we are required to process your data to comply with the law, including fraud detection and prevention.

6. Who we share your data with

We may share your personal data with trusted suppliers and service providers who assist us in running our business and act as processors on our behalf. We do not sell your personal data to third parties.

We may also disclose your personal data where required by law or to protect the rights, property or safety of our business, our clients or others.

Where personal data is transferred outside the UK or European Economic Area, we ensure it is protected to the same standard required by UK data protection law.


7. How long we keep your data

We retain your personal data only for as long as necessary for the purpose it was collected. When determining how long to keep data, we consider:

  • any legal obligations to retain data for a minimum period;
  • applicable limitation periods under law;
  • any ongoing or potential disputes; and
  • guidance from the Information Commissioner's Office (ICO).

When data is no longer needed, we securely delete it from our systems.


8. Your rights

Under UK data protection law, you have the following rights regarding your personal data:

RightWhat it means
Right to be informedYou have the right to clear, transparent information about how we use your data — which is what this policy provides.
Right of accessYou can request a copy of the personal data we hold about you.
Right to rectificationYou can ask us to correct inaccurate or incomplete personal data.
Right to erasureYou can request deletion of your personal data where there is no compelling reason for us to keep it (subject to exceptions).
Right to restrict processingYou can ask us to pause our use of your data in certain circumstances.
Right to data portabilityYou can request your data in a structured, machine-readable format and, in certain cases, have it transferred to another organisation.
Right to objectYou can object to us processing your data for legitimate business interests or direct marketing at any time.
Right to withdraw consentWhere we rely on consent to process your data, you can withdraw that consent at any time.
Right to complainYou can lodge a complaint with the ICO if you believe we have handled your data incorrectly.

9. How to contact us

To exercise any of your rights, or if you have any questions about how we handle your personal data, please contact us:

  • Email: hello@360creation.uk
  • Post: 360 Creation, 21 Ternata Drive, Monmouth, NP25 5UZ

If you're not satisfied with our response, you can contact the Information Commissioner's Office (ICO):

  • Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
  • Phone: 0303 123 1113
  • Website: ico.org.uk

10. Links to other websites

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to read their privacy policies before providing any personal data. We are not responsible for the privacy practices of third-party websites.


11. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our website, and the date at the top of this page will reflect when it was last revised.

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